Machines today face unprecedented levels and numbers of threats. Along with those threats from bad-actors, occasional malfunctions and user errors can cause extensive amounts of down-time throughout the workday until a member of the user's IT support team can access the machine manually in order to repair the issue.
With Dynamic RMM, your IT support team can reach users more quickly, easily, and remotely. Administrators of your RMM suite can assign users, build permission-lists, collect information on listed machines from afar and even execute commands remotely if necessary.
Is your machine currently logged in and online? If so, who's logged in and if not, when was it last seen? These are just 2 often-used features of Dynamic RMM. |
Commands can be remotely executed on machines to gather additional information or accomplish tasks that are not built into the Dynamic RMM suite. The results from these commands in many cases can be recorded in the Dynamic RMM console. |
Occasionally, IT staff may need to look through historical activity for a user or machine to determine the cause of an issue. This can be setup using the Dynamic RMM administrative options, although certain activity is logged automatically, such as logins, logoffs, and certain noteworthy commands. |
Sometimes, in order to see the issue firsthand, the steps that caused it or to help walk the user through the resolution, your IT staff will need direct and visual access to a system. This feature can also allow unattended access, in case a user is not actively on the machine. |